Episode 15

full
Published on:

2nd Nov 2023

15. Revolutionising Workplace Honesty: The Radical Candor Experiment

In this episode we discuss: "Revolutionising Workplace Honesty: The Radical Candor Experiment". Our special guest is Ben Gateley, CEO at CharlieHR. Ben is an outspoken champion of positive workplace culture and is a passionate advocate for all things “people”. 

Bethany and I discuss the following:

  • Praising publicly and criticising privately
  • Giving criticism within 24 hours 
  • Killing the “shit” sandwich
  • What to do with moaning 
  • The synergy between asking for feedback and giving feedback
  • Coaching vs. Evaluation feedback

We discuss the following with Ben:

  • What made you decide to implement Radical Candor? 
  • How did you implement Radical Candor? What were the learnings? 
  • How do you now build and operationalise a strong culture of feedback? 
  • What is the cultural difference between the UK and US styles? Why does it matter? 
  • To what degree do values matter in developing a strong culture of feedback? 

References: 


Ben’s podcast with Kim Scott: The Culture Ops Podcast: How do you build a culture where people “care personally” ?


Legal law firm for scaleups that Brandon used: Harper James


Biography: 


Ben is the CEO and co-founder of CharlieHR: an HR software used by thousands of small businesses worldwide. He has started and grown a number of successful companies since his teenage years — including BORN SOCIAL, one of the most successful social media agencies for challenger brands in the world. 



This podcast uses the following third-party services for analysis:

Chartable - https://chartable.com/privacy
Show artwork for The Operations Room: A Podcast for COO’s

About the Podcast

The Operations Room: A Podcast for COO’s
We are the COO coaches to help you successfully scale in this new world where efficiency is as important as growth. Remember when valuations were 3-10x ARR and money wasn’t free? We do. Each week we share our experiences and bring in scale up experts and operational leaders to help you navigate both the burning operational issues and the larger existential challenges. Beth Ayers is the former COO of Peak AI, NewVoiceMedia and Codilty and has helped raise over $200m from top funds - Softbank, Bessemer, TCV, MCC, Notion and Oxx. Brandon Mensinga is the former COO of Signal AI and Trint.

About your host

Profile picture for Brandon Mensinga

Brandon Mensinga